Case Study

Seek Discomfort

Director of Operations | Product & E-commerce

Led product and e-commerce strategy through a 12-month redesign and optimization of Seek Discomfort's digital experience, contributing to annual revenue growth from $4M to $6M. Prioritized the Shopify product roadmap to increase purchase conversion from ~1.5% to 3%. Identified a workflow bottleneck consuming ~30 hours per month and partnered with engineering to build an automated solution that reduced it to ~5 minutes per month — scaled into a full dashboard that helped prevent $250K in losses.

Seek Discomfort Storefront
Seek Discomfort Featured
KnockoffNinja Tool

$6M

revenue

$250K

saved

1M+

new visitors

purchase conversion

My Roles

Product & E-commerce Strategy

Led product and e-commerce strategy through a 12-month redesign and optimization of Seek Discomfort's digital experience, contributing to annual revenue growth from $4M to $6M while the company scaled from a 2-person core team to 6 employees, expanding digitally.

Shopify Product Roadmap

Used customer behavior, conversion data, and business objectives to prioritize the Shopify product roadmap, increasing purchase conversion from approximately 1.5% to 3% while supporting 1M+ additional site visits, sustained business growth, and a rapidly expanding customer base.

Workflow Automation

Identified a workflow bottleneck consuming ~30 hours per month, partnered with engineering to build and validate an automated MVP that reduced the process to ~5 minutes per month, then scaled it into a full dashboard used for 12+ months that helped prevent $250K in losses.

Digital Product Ownership

Owned digital products from problem identification and requirements definition through prioritization, UX, development coordination, launch, and post-launch optimization, balancing customer needs, revenue goals, technical feasibility, execution speed, and operational constraints.

Cross-functional Partnership

Partnered directly with the CEO and a lean cross-functional team across operations, creative, marketing, and development to define priorities, resolve execution trade-offs, coordinate launches, and translate company strategy into scalable product and e-commerce initiatives.

Pages Built

Seek Discomfort Homepage ↗Full redesign of the main storefront homepage, new layout, messaging, and visual direction.
Collection PagesRedesigned all collection pages to improve product discovery and browsing flow.
Product PagesOptimized product page layout to reduce friction and support the doubling of purchase conversion.
KnockoffNinja Marketing SiteDesigned and built the KnockoffNinja product site to support the tool's broader rollout.
KnockoffNinja DashboardDesigned the internal dashboard used to review flagged listings and manage takedown submissions.

Experiments Run

Automating counterfeit detection saves more time than manual review

Confirmed — identified and helped take down knockoff products at scale

A redesigned Shopify storefront increases purchase conversion

Confirmed — purchase conversion doubled after redesign

Increased site traffic correlates with revenue growth

Confirmed — revenue grew from $4M to $6M after redesign

Weekly data reviews improve inventory management

Confirmed — reduced stockouts and improved demand forecasting

Tools I Built

KnockoffNinja: Counterfeit Detection ToolBuilt an automated system that scanned third-party marketplaces for counterfeit Seek Discomfort products, flagged suspicious listings, and streamlined the takedown process. Turned a time-consuming manual workflow into a scalable automated system, identifying and helping remove knockoff products at scale and saving the brand an estimated $250K.

How I Tracked Results

Shopify AnalyticsTracked weekly order volumes, conversion rates, and revenue to assess storefront performance.
Custom Detection ToolKnockoffNinja automatically scanned marketplaces for counterfeit listings and flagged them for review, eliminating the need for manual searching and making brand protection scalable for the first time.

KnockoffNinja was my first experience building a tool to solve a problem I lived firsthand. The same instinct to find the painful manual process, automate it, and measure the result is what led to NoViolation, the Flow AI dashboard, and eventually the landing page agent.

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